Ongoing support for your Power BI environment
After go-live, reports need to keep running, stay current and evolve. We monitor your Power BI environment and focus on resolving issues before your users notice them.
What we do
Refresh and gateway monitoring
We regularly monitor scheduled refreshes and gateway connections and resolve failures quickly.
Incident management
We solve data, model and report issues at the root and take steps to prevent them from recurring.
Capacity and usage monitoring
We track capacity load, report usage and license allocation to balance cost and performance.
Expert user support
We handle user requests and technical questions that can’t be solved at the first level.
Change requests
We deliver new measures, report pages or data sources in a planned way.
Up-to-date documentation
We keep model, measure and process documentation current with every change.
What you gain
- Working, refreshed reports before the morning meeting
- Less technical support load on your internal team
- A BI investment that keeps evolving instead of aging
- A documented, sustainable setup that doesn’t depend on individuals
Technologies we use
- Power BI Service
- On-premises Data Gateway
- Fabric Capacity Metrics
- Deployment Pipelines
- Microsoft Entra ID
Frequently asked questions
Didn’t find the answer you need? Send us your question and we’ll get back to you shortly.
Ask a questionDo you support reports you didn’t build?
Yes. Before starting support we review and document your existing environment, then define the maintenance and support scope together.
How is the support service planned?
Depending on your needs, we set up a monthly support scope or a request-based model. Scope, priorities and communication channels are agreed during the initial call.
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Learn moreLet’s talk about what your data can do
In a short intro call we’ll listen to your needs and work out together where it makes sense to start with Power BI. The call is free.